FREQUENTLY ASKED QUESTIONS
Do you have your own factory and where is it located
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Yes, we have our own factory located in Dong Guan, China.
Do you provide OEM/ODM services?
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Yes, we have in-house designer & engineers to help with your project(s).
What is your MOQ?
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Our MOQ range from 3000 to 5000pc according to your product choice
Do you accept an order less than your MOQ listed?
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Trial order is negotiable with new customers.
Do you provide samples before ordering?
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Sample(s) upon request with respective charges and ship with your carrier freight account.
What is your sample and official order lead-time?
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Sample lead-time is approximately 7~10 working days (varies by qty)
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Production lead-time is around 35~60 days depends on your product choice
Can I change the color of the product?
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Yes, color selection is applicable with MOQ order.
Can I print our company logo on the product and gift box?
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Yes, Logo printing is applicable with MOQ order.
Can I customize my own box?
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Sure, you may customize color box by providing your desired artwork.
Can I order diffuser combo with essential oil?
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Certainly! We provide various options for you to choice.
What is your delivery method?
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It depends on the order quantity. FOB shipment, airfreight and courier service can be made.
What is your FOB port?
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FOB, Shenzhen (Yan Tian or Shekou)
What is your payment term?
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30% pay in advance; 70% balance pay before shipment.
What product conformation certificates do you have?
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UL, CE, RoHS
What is your warranty term?
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1 year warranty.
How can we start business with your company?
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Enquiry --- Quotation --- Sample request & confirmation ---Order --- 30% Advance Payment --- Mass Production --- 70% Balance Payment --- Shipping Arrangement --- After-sales Service